Terms
Website Terms and Conditions
These terms cover your use of this website. A separate coaching agreement applies when you enrol in private coaching and is signed before you commit or pay.
Who operates this site
This website is operated by Penny Cook, trading as Penny Cook Coaching and Consulting. Penny works from the United Kingdom and serves an international audience.
Business address: Birmingham, UK
You can contact Penny directly at the contact page or by email at support@penny-cook.com.
Educational content on this site
The articles and The Success Dilemma on this site offer coaching education. They are intended to help you recognise patterns in how you carry responsibility and to give you language for them. They are not a substitute for personalised coaching, therapy or professional advice for your specific situation.
The client stories describe individual experiences of individual clients. They are not a promise of any particular outcome and should not be read as a clinical claim.
Using this site
You may read and share links to the educational content on this site for personal, non-commercial use. When you share a link, please attribute it to Penny Cook Coaching and Consulting.
Penny Cook Coaching and Consulting owns or licences the content on this site. Third-party trademarks and external links belong to their respective owners; a link to another site is not an endorsement and this site does not control external content.
Please use the site lawfully. You agree not to misuse forms, to attempt to gain unauthorised access, or to interfere with its operation. The site is provided on a reasonable-efforts basis and may be changed or withdrawn.
Applying is free; coaching is paid
Applying for a private conversation is free. Sending an application does not enrol you in Success & Balance Intensive or commit you to payment. If we decide to work together, you will receive the coaching agreement before you commit.
If you go ahead, fees start at USD $4,000, including applicable taxes, for three months of private, one-to-one coaching. Your fee will be confirmed in the coaching agreement before you commit. Booking, instalments, rescheduling, confidentiality, termination and refund terms are also set out in that agreement, not on this page.
These website terms cover browsing and applying. They do not create a coaching relationship. That relationship is formed only by the separate coaching agreement, which is the contracting document for paid work.
Liability and complaints
This site is provided for educational purposes. To the extent the law allows, liability for the educational content on this site is limited, and nothing in these terms excludes liability that cannot lawfully be excluded.
If you have a complaint about the site, please write to support@penny-cook.com. Complaints about paid coaching are handled under the coaching agreement.